Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you received a damaged or defective item you can contact us on support@abayafactory.com or through mobile number and we will give a solution for the problem by exchanging with new products or by refund. you need to provide proper proof for the damage or defect to our support team. our support team has the full authority to approve or reject your claim
Refunds (if applicable)
Once our support team inspected the case, we will send you an email to notify whether your claim is accepted or rejected.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@abayafactory.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.